PureHair

Shipping Policy

Shipping Policy

Last Updated: 2026-03-07

At PureHair (purehair.pages.dev), we're committed to delivering your beauty essentials swiftly and securely. Please review our shipping policy to understand how your orders are processed and shipped.

1. Order Processing Time

All orders placed with PureHair are typically processed and prepared for shipment within 1-3 business days. Please note that processing occurs Monday through Friday, excluding public holidays.

2. Shipping Times

Once your order has been processed, you can expect the following delivery times:

For faster delivery, Express Shipping options are available and can be selected at checkout for an additional cost.

3. Free Shipping

We are pleased to offer free standard shipping on all orders placed through purehair.pages.dev! No minimum purchase is required to qualify.

4. Order Tracking

After your order has been shipped, a tracking number will be emailed to you within 48 hours. You can use this number to monitor the progress of your delivery directly from the carrier's website.

5. International Orders, Customs & Duties

For our international customers, please be aware that PureHair is not responsible for any customs duties, taxes, or import fees that may be levied by your country's customs office. These charges are the sole responsibility of the customer and are typically collected upon delivery.

6. P.O. Box Deliveries

Please note that we can only ship to P.O. box addresses using our standard shipping service. Express shipping options are not available for P.O. box deliveries.

7. Lost Packages

In the rare event that your package is lost in transit, please contact our support team at [email protected] within 30 days of your expected delivery date. We will conduct an investigation with the shipping carrier, and if the package is confirmed lost, we will either reship your order or issue a full refund.

8. Shipping Delays

While we strive to ensure timely delivery, PureHair is not responsible for delays caused by shipping carriers. Factors such as extreme weather conditions, natural disasters, public holidays, or unforeseen operational issues (e.g., strikes, logistics network disruptions) can sometimes impact delivery schedules. We appreciate your patience and understanding in such circumstances.

9. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please do not hesitate to contact our customer support team at [email protected]. We're here to help!